1. Return Window

Eligible products may be returned within 30 calendar days after confirmed delivery.

2. Return Eligibility

To qualify for a standard return, an item should generally:

• Be unused and in its original condition.
• Include its original parts and accessories.
• Include original packaging where reasonably possible.
• Be accompanied by proof of purchase or relevant order information.

3. How to Request a Return

Before returning an item, email service@juxvyn.com.

Provide your order number, the item you wish to return, the reason for the return, and photos or video where relevant.

4. Return Address

Do not automatically send returns to our business registration address.

After your request has been reviewed and approved, customer support will provide the appropriate return-warehouse address and instructions.

5. Return Shipping Costs

For an eligible preference-based return, including a change of mind or another reason not caused by a product or fulfillment problem, the customer is generally responsible for return shipping costs.

If an item is damaged, defective, incorrect, incomplete, or materially misdescribed because of a product or fulfillment issue, we will provide an appropriate replacement, refund, or return solution without requiring the customer to bear additional costs resulting from that error.

6. Return Inspection

Returned products may be inspected after receipt to confirm that the applicable return requirements have been satisfied.

7. Refund Timing

After an approved return is received and inspected, an eligible refund is issued to the original payment method.

Our refund processing generally takes 5–10 business days. Your bank or payment provider may require additional time before the credit appears.

8. Damaged, Defective, Incorrect, or Incomplete Orders

Contact us as soon as reasonably possible and provide your order number with supporting photographs or video where appropriate.

After review, we will provide a reasonable replacement, refund, or return arrangement according to the circumstances.

9. Order Cancellation

Contact us promptly to request cancellation before fulfillment begins. Cancellation cannot be guaranteed once fulfillment or shipment has started.

No cancellation fee applies to an order successfully canceled before fulfillment.