1. Order Processing

Orders are normally processed within 2–4 business days after successful payment confirmation.

During holidays, promotional periods, unusually high order volume, or other peak periods, processing may take up to 5 business days. Processing time is separate from shipping transit time.

2. Estimated Delivery Time

For standard shipping to supported destinations in the United States, estimated transit time is generally 10–15 business days after dispatch.

Delivery estimates are not guaranteed arrival dates. Transit may be affected by destination, carrier operations, customs procedures where applicable, weather, seasonal volume, or other transportation circumstances.

3. Shipping Costs

Available shipping methods and applicable charges are calculated and displayed during checkout before payment is completed.

4. Fulfillment and Shipping Origin

Depending on inventory availability, product location, and destination, orders may be fulfilled from our facilities or designated fulfillment partners.

The physical shipping origin may therefore differ from our business registration address.

5. Tracking Information

After dispatch, available tracking information will normally be provided by email or through the applicable order-tracking method.

Please allow a reasonable period for tracking activity to appear in the carrier’s system.

6. Delayed Shipments

If tracking has not updated for an extended period or the shipment appears unusually delayed, contact service@juxvyn.com with your order number.

We will review the available information and, where appropriate, work with the carrier or fulfillment provider to determine a reasonable next step.

7. Lost or Missing Packages

If a shipment appears lost, contact us with the order number and available tracking information.

If tracking displays “Delivered” but the parcel cannot be found, first check your mailbox, delivery area, reception desk, household members, neighbors, and carrier notices. Contact us if it remains missing.

8. Incorrect Shipping Address

Customers are responsible for providing complete and accurate shipping information. If you notice an error after ordering, contact us promptly. Address changes cannot be guaranteed once fulfillment or shipment has begun.

9. Multiple Shipments

An order may occasionally be divided into separate shipments because of product location or inventory availability. Separate tracking details may be provided.